Return & Refund Policy
At Frank Crafts, we take great pride in the quality and uniqueness of our handcrafted items. Each piece is thoughtfully made by skilled artisans, and we strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied, we’re here to help.
1. Returns
- Eligibility Window: You may request a return within 7 days of receiving your order.
- Condition: Items must be unused, in their original condition, and with all original packaging and tags.
- Non-Returnable Items:
– Customized or personalized items.
– Items purchased on sale or during promotional events.
– Products damaged due to misuse or negligence.
2. Return Process
To initiate a return, please contact us at [support@frankcrafts.com] with your order number, reason for return, and photos (if applicable). We will guide you through the return process.
– Customers are responsible for return shipping costs unless the item is damaged or incorrect.
– We recommend using a trackable shipping method to ensure safe delivery.
3. Refunds
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, a refund will be processed to your original method of payment within 7-10 business days.
– Shipping fees are non-refundable unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery with clear photos of the product and packaging. We will arrange for a replacement or a full refund at no additional cost to you.
5. Exchanges
As our items are handcrafted and often one-of-a-kind, we do not offer direct exchanges. However, you may return the item (if eligible) and place a new order for your desired product.
For any further questions or assistance, please reach out to us at [support@frankcrafts.com] or call us at [9602393398].
We value your support of handmade art and thank you for shopping with Frank Crafts!